By Yash Khajuria
Leh, June 27: In a significant development endorsing the pro-people governance model envisioned and implemented by Lieutenant Governor Brigadier B D Mishra, an impressive 88% of grievances registered on the Ladakh Helphub portal have been successfully resolved or addressed by the concerned departments.
This was disclosed by Commissioner Secretary of Social & Tribal Welfare, Technical Education & Skill Development, and Higher Education for the Union Territory of Ladakh on Thursday.
The Helphub portal, introduced to streamline public grievance redressal mechanisms, has proven instrumental in addressing concerns raised by residents across Ladakh. According to official accounts, the majority of grievances received have been effectively handled, reflecting the administration’s commitment to prompt and efficient service delivery.
As per the latest data released by the department, out of a total of 438 grievances registered, 386 have been successfully resolved, marking a commendable resolution rate of 88.1%. Currently, only 13 grievances remain pending, constituting 2.97% of the total grievances. Notably, the authorities have taken action on 38 instances, accounting for 8.68% of the total grievances, demonstrating proactive steps towards grievance redressal.
The data also highlights a remarkably low rejection rate, with only one grievance being rejected, which equates to just 0.23% of the total grievances. This statistic underscores the seriousness with which complaints are considered and addressed by the concerned authorities.
Further analysis of the dashboard reveals that there are no pending details from the citizens’ side, indicating efficient communication and follow-up from the administration—a crucial factor in maintaining transparency and public trust in the grievance redressal process.
However, the report also identifies specific challenges, such as the pending disbursement of scholarships under the National Scholarship Portal (NSP) for students in various colleges and universities across Ladakh. These scholarships are pivotal for supporting students’ academic endeavors, prompting appeals from student bodies to expedite the processing and release of these financial aids.
In response to these concerns, the Social & Tribal Welfare Department has reassured students of their proactive approach in resolving pending issues related to scholarship disbursements. The department emphasizes its commitment to ensuring that all eligible beneficiaries receive their entitled scholarships without delay.
“We will try to get this sorted with the help of All India Council For Technical Education, for any issue related to MoTA or MoMA scholarship report on HelpHub with full details” the official said.
Residents are encouraged to continue utilizing the Helphub portal at https://helphub.ladakh.gov.in to register grievances and queries, ensuring prompt resolution and feedback from the authorities. This initiative aims to enhance transparency, accountability, and efficiency within the government framework, ultimately benefiting the residents of Ladakh, they added.
